Privacy Policy

1. Who We Are

L-Nutra Health UK Ltd ("we", "us", "our") is a company registered in England and Wales. We are the data controller for the personal data we process through our website and services. For any questions about this policy, contact us at hello@l-nutrahealth.co.uk.

2. Information We Collect

We may collect the following types of personal data:

• •Identity data: name, date of birth, gender.
• •Contact data: email address, phone number, postal address.
• •Health data: medical history, health questionnaire responses, blood test results, weight, BMI, HbA1c levels, and other biomarkers relevant to your programme.
• •Financial data: payment card details (processed securely by our payment provider, Stripe).
• •Technical data: IP address, browser type, device information, and usage data collected via cookies.
• •Communication data: messages you send us, consultation notes, and feedback.

3. How We Use Your Data

We use your personal data to:

• •Provide and manage your nutrition programme and subscriptions.
• •Facilitate consultations with dietitians and medical professionals.
• •Process payments and deliver FMD kits.
• •Monitor your health progress and provide personalised recommendations.
• •Send programme-related communications and updates.
• •Improve our services and develop new programmes.
• •Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data under the following legal bases: Contract – to deliver the services you have subscribed to; Consent – for processing health data and sending marketing communications; Legitimate interest – to improve our services and protect our business; Legal obligation – to comply with healthcare regulations and tax requirements.

5. Data Sharing

We may share your data with:

• •Partner clinics: to facilitate blood tests and medical appointments.
• •Dietitians: to provide personalised nutrition support.
• •Payment processors: Stripe, for secure payment handling.
• •Delivery partners: to fulfil FMD kit orders.
• •Analytics providers: anonymised data for service improvement.

We never sell your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Health data is retained for a minimum of 8 years in accordance with medical record-keeping requirements. Financial records are retained for 7 years for tax compliance. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Under UK data protection law, you have the right to:

• •Access the personal data we hold about you.
• •Correct any inaccurate personal data.
• •Request deletion of your personal data.
• •Object to or restrict processing of your data.
• •Request data portability.
• •Withdraw consent at any time.

To exercise any of these rights, email us at hello@l-nutrahealth.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data. This includes encryption of data in transit and at rest, secure access controls, regular security assessments, and staff training on data protection. All payment data is processed through PCI DSS-compliant systems.

9. Cookies

We use cookies and similar technologies to improve your experience. For detailed information, please see our Cookie Policy.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at hello@l-nutrahealth.co.uk or write to us at L-Nutra Health UK Ltd, London, United Kingdom.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.