Returns & Refunds

Subscription Cancellations

You may cancel your subscription at any time. To cancel, please contact our team at hello@l-nutrahealth.co.uk or manage your subscription via your patient portal.

• Cancellation takes effect at the end of your current billing period.
• Any remaining consultations in your current month will still be available.
• You will not be charged for any future months after cancellation.

Refund Eligibility

We offer refunds under the following circumstances:

• Before kit dispatch: If you cancel before your FMD kit has been dispatched, you will receive a full refund for that billing period.
• Damaged or defective products: If your kit arrives damaged, contact us within 48 hours with photos for a full replacement or refund.
• First-time satisfaction guarantee: New patients may request a refund within 14 days of their first delivery if the programme is not right for them.

Returning Products

If you need to return unopened FMD kits:

1. Contact our team to request a return authorisation.
2. Return the items in their original, unopened packaging.
3. We will provide a pre-paid return label for UK addresses.
4. Refunds are processed within 5–10 business days of receiving the returned items.

Non-Refundable Items

The following are not eligible for refund: opened or partially consumed FMD kits, completed dietitian consultations, and blood test services already performed. Digital platform access fees are included in your monthly membership and are non-refundable separately.